Quality Improvement Manager, QUALITYstarsNY

Description:

MISSION

All young children in New York should have access to the highest quality services across sectors, locations, and professions. The New York Early Childhood Professional Development Institute, housed at the City University of New York, is a fast-paced, dynamic public/private partnership that exists to drive the excellence of services designed for young children through research, policy, and practice. The Institute is the implementing agency for QUALITYstarsNY.

QUALITYstarsNY is New York State’s voluntary 5-Star early childhood quality rating and improvement system. Since its inception, QUALITYstarsNY has focused its evidence-based practices to ensure that young children in participating programs have access to excellence and families can trust the level of quality in the program they choose. Assessment, coaching, professional development, and a wide range of resources are made available to each site, enabling QUALITYstarsNY to support early childhood programs to earn higher star ratings.

GENERAL DESCRIPTION

The Quality Improvement Manager (QIM) will work closely with the Project Director and other project staff to implement the continuous quality improvement cycle of QUALITYstarsNY throughout New York State.  The QIM will supervise a team of Quality Improvement Specialists (QIS) across the state who are responsible for engaging participants in the quality improvement process.  The QIM is responsible for the allocation of quality improvement funds and scholarships to the QIS including reconciliation of budgets and ongoing monitoring of bookkeeping records.  The goal of this position is to effectively evaluate and improve the supports provided to participants including monitoring Quality Improvement Plans, Star-Ratings and quality rating scores in key areas.  The QIM is responsible for building the capacity of QIS through leadership, professional development, and a range of other supports to ensure success in their role.  

Responsibilities:

Leadership & Supervision 

• Lead the development, implementation, and evaluation of the continuous quality improvement cycle of QUALITYstarsNY in collaboration with the Project Director and project managers including processes and procedures to strengthen the comprehensive statewide infrastructure.
• Supervise and coordinate the case management of the QIS, including the effective development of quality improvement plans.
• Complete timely annual performance evaluations for all QIS and coordinate professional development opportunities to encourage growth and success.

Management & Monitoring 

• Develop, implement, and monitor quality control systems to ensure accountability for contract and grant deliverables, including documentation, tracking, and data analysis.
• Manage the development and revisions of the QIS Staff Manual.
• Collaborate with Project Director and project managers to monitor and improve the database system(s), including the development and revisions of technical manuals for staff and participants.
• Manage the hiring and on-boarding process for QIS, including development and facilitation of the new hire orientation.
• Collect and analyze data to inform and strengthen practices that align with state and local priorities.
• Perform data analysis and write reports that describe progress toward project goals and outcomes.

Communication & Partnerships

• Engage in building relationships with key stakeholders, representing and promoting the work of QUALITYstarsNY locally and across the state at various events, trainings, and meetings.
• Attend and contribute to project planning meetings and the development of the annual project calendar.
• Maintain efficient and organized records and files as part of the administrative team.

Other Duties

• Attend staff meetings and trainings as required.
• Perform special projects and other duties as assigned.

Qualifications: